Return and Shipping Policy

Returns

At AILA Stores, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a flexible return policy to ensure a hassle-free shopping experience.

Return Conditions:

You may return your product within 30 days of the delivery date.
Products must be in original, unused condition with tags and packaging intact.
Items such as underwear, customized or final offer products are not eligible for return due to hygiene or nature of the product.
Return Process:

Initiate the return: Visit our returns page or contact our customer service team with your order number and reason for return.

 
Pack the product: Be sure to return the item in its original packaging with all tags and labels.

Package shipping: We will provide you with a return shipping label. Return shipping costs may vary depending on location.

Refund: Once we receive and verify the returned product, we will process the refund to your original payment method. Refunds may take 5-10 business days to reflect.

Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original product and placing a new order with the desired item.

 

Shipping Information

Shipping Options: We offer different shipping methods to suit your needs. During the checkout process, you will be able to choose between:

Standard Shipping: Ideal for regular deliveries, with an estimated delivery time of 5-7 business days.

Express Shipping: Faster delivery, with an estimated delivery time of 2-3 business days.

International Shipping: Available to most countries, with delivery times varying between 7-15 business days depending on location.

Shipping Costs: Shipping costs vary depending on the selected method and location. During the checkout process, you will see the calculated cost based on your delivery address.

Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment in real time.

Shipping Delays and Problems: If you experience any delays or problems with the delivery of your order, please contact our customer service team. We will work to resolve any issues as quickly as possible.

Contact for Returns and Shipping:
If you have any questions or need additional assistance, please feel free to contact our customer service team via email or live chat.